Customer Stories

A top-tier internet company operating in over 150 countries, with offices in 30 locations. The company has over 200,000 global customers and is expanding its B2B business.

With rapid global growth, varying policies have made onboarding overseas suppliers complex and manual processes insufficient. A unified supplier evaluation system is needed to improve collaboration efficiency.

By leveraging D&B Data Blocks, the company established a unified evaluation framework and standardized onboarding criteria for overseas suppliers across different countries and regions. The assessment incorporated multiple dimensions—including suppliers financial strength, operations, and market position—and translated these factors into quantified scores that clearly reflected supplier stability.

Combined with D&B Risk Analytics – Supplier Intelligence, the supplier onboarding review cycle for overseas partners was shortened by 38%, while providing business stakeholders with comprehensive and actionable risk alerts through deeper data intelligence.

Through continuous analysis and monitoring of suppliers across multiple risk dimensions, the company was able to build a more scientific and standardized supplier onboarding and evaluation system. This strengthened overall supply chain resilience, enhanced risk mitigation capabilities, and improved the stability and sustainability of its global supplier ecosystem.

As cross-border business activities continue to grow, economic and financial integration in the Guangdong-Hong Kong-Macao Greater Bay Area (GBA) is deepening. 

Ensuring the lawful and compliant exchange of credit data between Hong Kong and the Mainland has long been a challenge. Enterprises must strike a balance between data transparency, regulatory compliance, and risk control. 

Dun & Bradstreet introduced a targeted and comprehensive data solution, enhances transparency in cross-border credit assessment, facilitates more informed credit decisions and accelerates cross-border financing processes while strengthening financial risk management. 

As sustainable development gains global traction, ESG is increasingly recognized as a key benchmark for corporate competitiveness.  

HSBC has partnered with Dun & Bradstreet. This collaboration aims to assist companies in identifying key ESG factors affecting their operations, understanding relevant frameworks and standards and improving ESG transparency to strengthen long-term sustainability.  

By leveraging extensive datasets and in-depth analytical insights, this framework helps the company better understand ESG risks and opportunities, enabling them to make more informed decisions. Dun & Bradstreet and HSBC are empowering Hong Kong businesses with practical ESG solutions. 

First Horizon Bank is a leading regional financial services company with more than $85 billion in assets, offering a variety of services, including commercial, private bank, consumer, small business, and capital markets.   

With the rapid acceleration of data-driven technologies in the financial services market, they knew it had to be bold with its transformation program and knew that data was going to be central to the program. 

D&B services were foundational in bringing the FirstHorizon360 vision to life. D&B Connect data management solution was the first step to structure and enrich its data, while D&B Hoovers helped deliver connected experiences for commercial clients. 

A state-owned bank is committed to finding its position and comparative advantages in the domestic and international dual circulation, focusing on the development of eight business segments such as technology finance, green finance, inclusive finance, and cross-border finance, positioning itself for global and comprehensive development. Among them, customer due diligence is an important issue for the rapid growth of each business segment.

The bank is required to identify and verify the identities of customers and their ultimate beneficial owners (UBOs) to meet AML/CFT regulatory obligations. It must enhance transparency of corporate information, strengthen risk assessment and ongoing risk management, and mitigate risks of money laundering and terrorist financing. For complex and multilayered corporate structures, it is challenging to automatically identify, trace, and assess ownership and control relationships.

Dun & Bradstreet provided the bank with global corporate data to support its AML/CFT‑aligned due‑diligence requirements for cross‑border and multinational entities. Through structured and intuitive data, the bank can obtain a comprehensive view of domestic and overseas corporate linkages and beneficial ownership. This enables more effective CDD/KYB assessment, reduces manual workload, lowers compliance costs, and accelerates the overall due‑diligence process.

With the globalization of the financial market, while promoting the convenience and liberalization of global cross-border investment activities, cross-border trade and other financial activities, global financial risk factors have become increasingly complex, diversified, more concealed, and contagious. In this complex and changing global financial environment, commercial banks need to further strengthen and improve country risk management to promote their stable and healthy development.

The bank has a branch network in major countries and regions worldwide and has initially established a country risk management system that matches its own business scope and scale. However, it has always lacked effective country data to support relevant qualitative and quantitative considerations, so as to update the risk assessment of countries or regions more timely and accurately.

Dun & Bradstreet provided the bank with a country risk report service, helping it greatly improve its data acquisition ability for country risk management, build a scientific, effective, intuitive, and reliable country risk assessment system, and achieve the unity of its own management needs and regulatory compliance value.

This Taiwan-based commercial bank in China needs to select a group of potential customers with relatively good ESG performance in combination with the green credit policy, but lacks relevant ESG data of small and medium-sized enterprises to support its green credit strategic direction. 

This Taiwan-based commercial bank in China cannot efficiently screen out enterprises with relatively good ESG performance from millions of local enterprises in accordance with international mainstream assessment methods and at a relatively low cost, as the seed users for green credit issuance. 

Through the ESG assessment data of nearly 80 million listed and non - listed enterprises globally in D&B Data Blocks, combined with the enterprise ESG assessment data obtained through its own active and passive ESG rating methods, this Taiwan-based commercial bank in China generated ESG score data of millions of local enterprises, thus helping the bank quickly implement green credit services. 

The bank is one of the fastest-growing city commercial banks in China. In recent years, it has actively participated in the development of the Guangdong–Hong Kong–Macao Greater Bay Area (GBA) and accelerated its overseas business expansion. Its wholly owned subsidiary was established in 2021 and obtained a banking license from the Hong Kong Monetary Authority (HKMA) in 2024, enabling it to provide a full range of financial services—including account opening, settlement, and financing—to local and cross-border corporate clients.

When serving Hong Kong–registered corporate customers, banking institutions are required to fulfill KYC/KYB compliance obligations. This is particularly challenging when customers involve cross-border entities or complex ownership structures. Traditional approaches to corporate information searches are often characterized by cumbersome procedures, high manual and time costs, and a lack of automation, making it difficult to meet both high-frequency business demands and regulatory effectiveness requirements.

Through its partnership with Dun & Bradstreet, the bank has achieved significant operational improvements and compliance enhancements in its KYC process:

Enables automation and structured company information searches, improving identity verification efficiency

Reduce the workload of manual search and entry, minimizing risks, and enhancing compliance process

Integrates search data into the bank’s system to automate account pre-approval

Established a real-time information retrieval mechanism, enhancing compliance accuracy and flexibility

The Hong Kong Trade Development Council (HKTDC) was established in 1966 to promote, facilitate and develop Hong Kong's trade. 

In online procurement, medium-sized enterprises (SMEs) often face challenges due to their limited brand recognition. Buyers tend to lack confidence in the credibility of their products or services, making it difficult for SMEs to secure deals efficiently.  

Dun & Bradstreet has been working with HKTDC to enhance trust in Hong Kong SMEs on its online procurement platform through the D&B Checked Service. Each year, Dun & Bradstreet verifies company details including corporate background, contact information, and relevant registration documents.  

The T-box program, launched by the Hong Kong Trade Development Council (HKTDC), is designed to support SMEs in enhancing their competitiveness and achieving transformation in key areas.  

As an ESG Partner recognized by the Hong Kong Trade Development Council, D&B ESG Registered™ service aims to support companies to expand their business, enhance their reputation and attract investors, while achieving their net-zero targets.  

Dun & Bradstreet offered T-box members a two-month discount on D&B ESG Registered™. Companies that successfully complete the required assessments will receive the D& B ESG Registered™ certification, recognizing their commitment to ESG data disclosure.  

Leveraging data from D&B and HKECIC for cross-analysis, this index covers market indices of Canada, Chinese Mainland, Germany, the United Kingdom, and the United States to assess export risks in Textiles & Clothing, Electronics, and Electrical Appliances.

Exporters face risks from geopolitical tensions, trade dynamics, economic uncertainties, and supply chain disruptions.

This index facilitates a clear understanding of the global business environment, identifies risks for upcoming seasons in industries and related products, and highlights comparatively riskier counterparties in the market and industry.