Customer Stories

A world-renowned fast-food chain, with an extensive global footprint and a vast supply chain network, was grappling with the complexity of its supply chain management. 

The company's compliance management departments faced significant challenges due to limited staffing. Moreover, the company was required to meet complex compliance regulations from both the global and Chinese markets.  

By conducting analyses of supplier financial health, compliance screening, and operational capabilities—and integrating Know Your Business (KYB) and Know Your Customer (KYC) principles into internal processes—Dun & Bradstreet helped the company efficiently assess and approve risk outcomes.  

This Hong Kong food enterprise attaches great importance to ESG management and has already implemented a large number of green - related work, but lacks scientific and effective ESG assessment methods and capabilities. 

 This food enterprise lacks channels to let consumers understand its ESG practice achievements and determination to improve, and hopes to have a more direct way of display and communication. 

Through Dun & Bradstreet's ESG Registration™ service, this enterprise obtained the Dun & Bradstreet ESG score, online file, logo, and display QR code. The enterprise printed the Dun & Bradstreet ESG Registration™ logo and QR code on the product outer packaging. As a unique highlight, it actively demonstrated the enterprise's ESG achievements and attracted more green - conscious consumers, and also better conveyed the ESG concept.

As a global leader in information and communications technology (ICT) solutions, Huawei operates across diverse sectors.  

Huawei faces significant challenges in managing financial cash flow and supply chain risks.  

Huawei chose to collaborate with D&B in the following areas: global Data Integration, enhanced Risk Management and standardized Developer Management. Through its collaboration with Dun & Bradstreet, Huawei has successfully enhanced operational efficiency, strengthened risk management, and reinforced its global leadership in an increasingly complex business landscape.   

Herald Datanetics Limited (HDL) is a leading ODM/OEM specializing in connected devices for the Internet of Things (IoT). Committed to quality and transparency, HDL holds multiple certifications that reflect their dedication to excellence and responsible governance.  

HDL faced difficulties in effectively promoting their newly launched product, “AccuSense,” as an ESG-friendly offering in a saturated market where numerous products make similar sustainability claims.  

Leveraging D&B ESG Registered™, HDL’s ESG performance underwent thorough evaluations, aiding them in identifying strengths and areas for improvement. This process ultimately enhanced HDL’s credibility and sustainability initiatives.  

Since opening its first station in 1961, Allstates World Cargo team has focused on leveraging its strengths in transportation and logistics to promote strategic solutions for customers. 

The fast-paced and precision-oriented nature of the company’s services requires evolution from manual to automated processes, as well as accuracy in making credit decisions for prospective customers. 

The company has leveraged D&B Finance Analytics to streamline and automate its credit and customer risk management processes. By lowering days sales outstanding (DSO), they can reduce headcount, manage debt more effectively, and improve their DSO with customers. 

The company is an internationally renowned express logistics enterprise with operations spanning numerous countries and regions. 

The company's risk control department faced limited Human Resources and inefficient Manual Processes challenges. 

Dun & Bradstreet provided accurate ratings and comprehensive basic information, enabling the company to assess the credit status and risk level of global customers more accurately. Moreover, the company gained swift access to customer information worldwide, drastically reducing the workload of risk control staff in gathering and organizing data.  

Swisslog implements leading automation solutions for warehouses and distribution centres, with locations in over 25 countries worldwide. 

The predecessor product, e-Portfolio, lacked many essential functions. Swisslog needed to master their international project business on both supplier and customer side. 

Swisslog switched from e-portfolio to D&B Finance Analytics, a web-based platform that enables team collaboration and sharing of reports and information for the supplier vetting process. The comprehensive credit reports help prevent losses due to supplier bankruptcy and ensure reliable cooperation. 

Alibaba Cloud Computing Co. Ltd. (hereinafter referred to as Alibaba Cloud) ranks first in the Asia-Pacific region and third globally in market share for public cloud services. 

Alibaba Cloud has raised the stakes for its overseas marketing. Its global expansion demands faster and more accurate market intelligence to support strategic decisions.  

Alibaba Cloud leverages D&B’s global data service to integrate global customer information more accurately and efficiently. With D&B Hoovers®, Alibaba Cloud can precisely identify target companies, assess their backgrounds to supplement sales leads and generate new opportunities.  

Sage is a major, multinational player in the world of business software with millions of customers, over 11,000 employees and offices across the globe. 

The data was purchased from external vendors and some benchmarking took place for prospecting, but most work was handled internally with no single repository or consistent tracking of results. Data was federated, regionalised and segmented by business silo. 

Dun & Bradstreet was selected as the data provider of choice because of its ability to work at a group level and deploy global solutions. This provides Sage with an effective global data foundation to underpin their sales and marketing operations.  

Algolia is a search-as-a-service company with one-stop shop for AI search, which currently helps more than 17,000 businesses optimize their site searches, earned a spot on Inc. 

The company were trying to determine which of those records were relevant to them, which records could be merged or purged, and how they could clean up their database. 

Algolia used a toolkit from Dun & Bradstreet’s portfolio of sales & marketing solutions. D&B Connect was at the core for data matching and standardization; every sales representative was provided with D&B Hoovers access to enable them to gather intelligence on their segments and territories, and to add that data directly into Salesforce with the click of a button. 

A global leader in technology and service solutions specializing in building automation, energy management, and security solutions.

As the business continued to expand, the company encountered increasing challenges in customer data management. Due to historical limitations, its internal customer databases suffered from inconsistent data entry standards, duplicate records, and inaccurate information. These issues gradually surfaced across marketing and finance operations, disrupting daytoday execution and undermining the accuracy of business decisionmaking.

By leveraging D&B master data capabilities, the company was able to accurately identify and eliminate duplicate records, standardize redundant data from multiple sources, and establish a new, unified customer data management standard. As a result, the accuracy rate of existing customer entity identification reached 90% after data cleansing.

The improved data quality enabled the business to gain deeper insight into customer attributes, optimize market segmentation, and strengthen the competitiveness of its sales strategy. In addition, standardized customer data governance helped break down internal data silos, enabling better data sharing and collaboration across business units, and supporting centralized, efficient, and scalable data management.