Enhancing your service quality and driving profitable growth

 

The D&B Mystery Shopper Program comprises of a wide spectrum of services, including Mystery Shopper Visits, Mystery Calls and Customer Interviews. Our experienced Data & Operations team leverages advanced statistical and analytical tools to benchmark a company’s overall performance against its closest competitors and the industry norm, and provide timely insights and recommendations that fuel your business growth.


Since 2003, we have successfully helped businesses from a broad range of industries in Hong Kong drive profitable growth through enhancing customer service quality and delivering timely business insights. Our clients include some of the world's renowned brands in beauty & cosmetics, luxury fashion, shopping mall, convenience stores and telecommunications. 


In line with Dun & Bradstreet's heritage as the world’s most trusted source of commercial data and business insights, we are committed to providing complete solutions to help our clients enhance service quality and increase long term competitiveness.


Contact us today for a customized Service Benchmarking solution for your business >


Apply to become a D&B Mystery Shopper >


You may also be interested in D&B Enterprise Learning Solutions >

What we offer:



  • A project leader to oversee every project from start to finish
  • Consultants and a research team to support the design of each new project
  • Structured surveys and questionnaires tailored to specific scenario and needs
  • Audit and scrutinization of questionnaires to ensure consistency and accuracy
  • A sizable database of well qualified and trained shoppers to meet diverse needs
  • Detailed reports on specific test scenarios, delivered in timely fashion
  • Other customized solutions & support to meet your business needs